Frequently Asked Questions
常见问题 · Last updated: October 7, 2026
关于应用的常见问题。没找到答案?发邮件至 hello@chinese.dgg-phone.com,24 小时内回复。
What does this app teach? 这个应用教什么?
Real, practical Chinese for buying phones and electronics at Huaqiangbei, Shenzhen: greeting sellers, bargaining, inspecting devices, discussing condition, payment, shipping and after-sales. 90 scenario phrases with pinyin, tone colors, real human audio, vocabulary cards and speaking scoring.
教你在华强北买手机/电子产品时用得上的真实施工中文:接待、砍价、验机、成色、付款、物流、售后,共 90 条场景表达,配拼音、声调着色、真人语音、生词卡和跟读评分。
I'm a complete beginner. Is this for me? 我是零基础,适合吗?
Yes. Start with Flashcards (listen and repeat), then Tones to train the four tones, then Listening. Pinyin is shown for every phrase with actual pronunciation (tone changes included), so you never need to read Chinese characters to begin.
适合。建议从卡片复习开始(听+跟读),再练声调和听力。每句都标注实际读音拼音(含变调),完全不需要先会汉字。
What's free, and what's in Pro? 免费版和 Pro 有什么区别?
Free: core phrases and basic practice. Pro ($9.99/month or $79/year): the full library, cloud sync across devices, AI practice quota and all advanced modules. See the Pricing page for details.
免费版含核心表达与基础练习;Pro($9.99/月 或 $79/年)解锁完整库、跨设备云同步、AI 陪练配额与全部进阶模块。详见定价页。
Does it work offline? 离线能用吗?
Yes — the app is a PWA. Once installed (or after the first visit), all phrases, pinyin and practice modules work offline. The human voice audio plays online and is cached as you use it; when offline the app falls back to your device's built-in voice.
可以。本应用是 PWA,首次访问后即可离线使用全部表达与练习。真人语音联网时播放并随用随缓存,离线自动回退设备语音。
How do I install it on my phone? 怎么安装到手机?
iPhone: open in Safari → Share → "Add to Home Screen". Android: open in Chrome → menu → "Install app" (or "Add to Home Screen"). It then works like a native app.
iPhone:Safari 打开 → 分享 → 添加到主屏幕;安卓:Chrome 菜单 → 安装应用。之后就像原生 App 一样用。
Can I sync progress between devices? 能跨设备同步进度吗?
Create a free account (email + password) and your progress syncs automatically — Pro users get full cloud sync with conflict handling.
注册免费账号即可自动同步学习进度;Pro 用户享受完整云同步与冲突处理。
What is your refund policy? 退款政策是什么?
14-day no-questions-asked refund on all Pro subscriptions — email us and we process it within 48 hours. See the Terms page for details.
Pro 订阅支持 14 天无理由退款,发邮件申请,48 小时内处理。详见服务条款页。
How do I contact support? 怎么联系客服?
Email hello@chinese.dgg-phone.com — we reply within 24 hours, in English or Chinese.
发邮件至 hello@chinese.dgg-phone.com,24 小时内回复,支持中英文。